FAQs
Find quick answers and solve common issues.
Accommodations
Flights
- What’s the best way to plan or evaluate meeting locations several months in advance?
- Can different flights be chosen for attendees traveling from the same origin?
- How are flights selected?
- Are direct flights unavailable for this meeting destination?
- Why can’t I find a flight on TROOP?
- What’s the difference between TROOP and Google Flights?
- Does TROOP reflect my company-negotiated flight rates?
Booking
- Will these bookings update the budget automatically?
- Can planners bulk upload bookings or use TMC reports?
- Can I upload multiple files for the same booking?
- What happens if I upload a multi-city itinerary?
- What happens if a flight or hotel booking changes?
- Does Smart capture use AI?
- What file types does Smart Capture support?
- Can I forward emails directly into TROOP?
- Does Smart capture convert currencies (e.g., GBP to USD)?
- Can I book travel on TROOP?
- Can I book internal or external meeting rooms on TROOP?